Yahoo News - Top Stories
last updated: Sat, 01 Nov 2014 03:31:48 -0400

US judge says nurse can leave home in Ebola row

A police car outside of the home of Kaci Hickox on October 31, 2014 in Fort Kent, MaineA US judge ruled that a nurse quarantined by her home state after treating Ebola patients in Africa could leave home and frequent public places, saying she was not infectious. The decision from a district judge in the northeastern state of Maine is the latest twist in a bitter row over enforced quarantine of American medics returning from relief work in west Africa. Kaci Hickox insists that she is perfectly healthy, and since returning to the US has fought efforts by authorities to keep her in quarantine for 21 days, the incubation period for the deadly virus that has killed nearly 5,000 people, most of them in west Africa. People infected with Ebola are contagious if showing symptoms, like a fever, and Hickox has argued that since she was not showing any symptoms, there was no need to keep her under quarantine.


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15 Most Stressful Jobs in the World

Everyone has a bad day at work now and then. But if you have one of these 15 Most Stressful Jobs in the World, even one bad day can get you or someone else killed. From EMT to Coal Miner to Ice Road Trucker, these are the jobs that will keep you up at nights!


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Herald Sun | Breaking News
last updated: Sat, 01 Nov 2014 05:12:06 GMT

Wild storms ravage Sydney
A LIGHTNING strike has sparked a house fire in Sydney's south-west while a roof has been blown off as wild storms sweep across the city.

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Yahoo News - Latest News & Headlines
last updated: Fri, 31 Oct 2014 22:32:42 -0400

3 girls trick-or-treating killed in hit-and-run

Police and emergency respoders at the scene where three teenage girls trick-or-treating in costume were hit by a vehicle and killed while walking across a Southern California intersection in Santa Ana Calif., Friday Oct. 31, 2014. Santa Ana police Cpl. Anthony Bertagna says the girls were hit while in a crosswalk near an elementary school early Friday evening. (AP Photo/The Orange County Register, Paul Rodriguez)The girls were hit at an intersection in Santa Ana, Calif., authorities said.


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Yahoo News - Latest News & Headlines
last updated: Fri, 31 Oct 2014 13:54:46 -0400

3 girls trick-or-treating killed in hit-and-run

Police and emergency respoders at the scene where three teenage girls trick-or-treating in costume were hit by a vehicle and killed while walking across a Southern California intersection in Santa Ana Calif., Friday Oct. 31, 2014. Santa Ana police Cpl. Anthony Bertagna says the girls were hit while in a crosswalk near an elementary school early Friday evening. (AP Photo/The Orange County Register, Paul Rodriguez)The girls were hit at an intersection in Santa Ana, Calif., authorities said.


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Yahoo News - Latest News & Headlines
last updated: Fri, 31 Oct 2014 15:17:02 -0400

3 girls trick-or-treating killed in hit-and-run

Police and emergency respoders at the scene where three teenage girls trick-or-treating in costume were hit by a vehicle and killed while walking across a Southern California intersection in Santa Ana Calif., Friday Oct. 31, 2014. Santa Ana police Cpl. Anthony Bertagna says the girls were hit while in a crosswalk near an elementary school early Friday evening. (AP Photo/The Orange County Register, Paul Rodriguez)The girls were hit at an intersection in Santa Ana, Calif., authorities said.


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Herald Sun | Top Stories
last updated: Fri, 31 Oct 2014 10:00:00 GMT

Flawless Jen rocks a killer race day look
THE celebrity set stuck to the strict VRC guideline of no exposed midriffs with a focus on more traditional lady-like trends in the exclusive Birdcage enclosure. GIDDY UP: Our social media wall | GALLERY: 90+ Fashion, celeb, style snaps | HOT TO TROT: Celeb action| AWKWARD! Sam and Blake’s frosty run-in

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Police hunt as carjacking pair flee
UPDATE: DOZENS of police are on the hunt for a man and a woman who were allegedly involved in two violent carjackings in Brisbane’s north.

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Arrested man’s shirt an internet hit
THIS 20-year-old’s arrest for marijuana possession wouldn’t normally make news except that he was wearing the most hilarious T-shirt in his mugshot.

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Latest bill shock is a welcome one
THERE’S another shock in store for Queensland electricity customers. But it’s good news for a change.

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Newsreader love inspired Kilbey hits
STEVE Kilbey, of The Church, reveals not only was a Channel 7 newsreader his first real love, he wrote many songs about her. She also has her say.

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The secret danger of loom bands
A SIX-YEAR-OLD was shocked when she found out what her favourite toys were capable of. Now thousands have rallied behind her.

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The costly mistake made by parents
THINGS have changed since today’s parents were kids. And modern mums and dads are making a big mistake that’s costing them a packet.

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Rita Ora’s embarrassing Twitter fail
THE BRITISH pop star over-estimated her fanbase when she put out a request on Twitter — and now, she’s blaming the whole thing on ‘hackers’. Cringe.

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Hi-tech hobby that could end in tragedy
IT’S taking off in popularity among amateurs and professionals alike. But authorities fear a disaster is simply a matter of time.

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Now Labor’s on wrong side of the lawyers
THE Newman Government has been on the receiving end of the legal fraternity in recent months. Now it’s the Opposition’s turn.

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Digg Top Stories
last updated: Wed, 22 Oct 2014 20:49:43 +0000

The Biggest Ship In The World
It’s called Prelude, and it’s bigger than big. More than 530 yards long and 80 yards wide, it was constructed with 260,000 metric tons of steel, more than was used in the entire original World Trade Center complex, and it’s expected to displace 600,000 metric tons of water, or as much as six aircraft carriers.

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Reuters: Top News
last updated: Fri, 31 Oct 2014 21:39:49 GMT

Test flight of Virgin Galactic spaceship ends in fatal crash in California
MOJAVE Calif. (Reuters) - A passenger spaceship being developed by Richard Branson’s Virgin Galactic company crashed during a test flight on Friday near the Mojave Air and Space Port in California, killing one pilot and seriously injuring the other, officials said.

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BuzzFeed - Latest
last updated: Fri, 31 Oct 2014 22:31:03 -0400

16 Realities Every Wine Lover Knows

A glass a day keeps the doctor away. Right?

You get annoyed at the small portions restaurants give you.

You get annoyed at the small portions restaurants give you.

Keeeeep pourin'... c'mon.

AMC / Via madmenamcgifs.tumblr.com

Because your glass at home looks like this.

Because your glass at home looks like this.

Glass/goblet/bowl... whatever you want to call it.

TBS / Via andmaybemorevodka.tumblr.com

You start to wonder if your parents raised you like this.

You start to wonder if your parents raised you like this.

I thiiiink my mom drank a lil' too much while she was breastfeeding.

NBC Universal / Via gifbay.com

You pride yourself on knowing the best cheap wine.

You pride yourself on knowing the best cheap wine.

Who says I have to spend over 15 dollars?

Fox / Via whatshouldwecallbiddies.tumblr.com


View Entire List ›

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TIME
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How You Can Learn the #1 Persuasion Technique of FBI Hostage Negotiators
FBI Hostage negotiators know how to listen and this is the secret to connecting with people. We’ve all been told we could be better listeners and that listening is important. But what does that really mean and how do we do it? Let’s round up the research… Why It’s Important Nobody likes a conversational narcissist…

FBI Hostage negotiators know how to listen and this is the secret to connecting with people.

We’ve all been told we could be better listeners and that listening is important. But what does that really mean and how do we do it?

Let’s round up the research…

Why It’s Important

Nobody likes a conversational narcissist but we’ve all been one:

Conversational narcissists always seek to turn the attention of others to themselves. Your first reaction to this statement is likely, “Oh, I don’t do that, but I know someone who does!” But not so fast. Conversational narcissism typically does not manifest itself in obviously boorish plays for attention; most people give at least some deference to social norms and etiquette. Instead, it takes much more subtle forms, and we’re all guilty of it from time to time. Everyone has felt that itch where we couldn’t wait for someone to stop talking so we could jump in; we pretended to be listening intently, but we were really focusing on what we were about to say once we found an opening.

What makes teams at the office smart isn’t combined IQ, it’s social skills, with the ability to listen being paramount:

What do you hear about great groups? Not that the members are all really smart but that they listen to each other. They share criticism constructively. They have open minds. They’re not autocratic. And in our study we saw pretty clearly that groups that had smart people dominating the conversation were not very intelligent groups.

What two qualities make great salespeople? One of them is the ability to listen:

…successful salesmen must have two qualities, empathy and ego drive: enough empathy to listen and understand what is in the customer’s head, and enough ego to close the sale.

What made subjects in a research study be rated instantly more likable? Just listening to the other person and saying “tell me more.”

Not listening ends relationships. And from a more strategic point of view, if people don’t think you’re listening to them it’s almost impossible to change their mind.

Active Listening

So what do you have to do?

Keep in mind that good listening is “non-evaluative.” Don’t judge or analyze what the person is saying at first. Just focus on trying to understand their perspective.

What’s the first thing you have to do? Shut your mouth. Should be obvious but if it were, you might not be reading this.

Here’s the important part: just shutting up is not enough.

Listening isn’t just listening. It’s letting the other person know you’re listening.

This is “active listening.” It has three components: paraphrasing, inquiry and acknowledgment:

• Paraphrase: “It sounds as if you’re satisfied with our component overall. But if I understand correctly, you need me to assure you that we can increase production if large orders come in. You’re also concerned about our proposed per-unit price and our willingness to work with you to create an acceptable arrangement. Have I captured your main points?”

• Inquire: “You mentioned that you found our proposed price to be unacceptable. Help me understand how you came to this conclusion. Let’s also talk about how we might set up a pricing structure that you find more reasonable.”

• Acknowledge: “It sounds as if you’re quite disappointed with various elements of our proposal, so much so that you have serious concerns about whether we’ll be able to work together over the long haul.”

But does this really work?

It works in relationships. Active listening is sexy:

The technology developed by Sandy Pentland and his colleagues at MIT Media Lab counts the number of times people say “uh-huh,” “yeah,” “yup,” “aha,” “okay,” and “I see” when they’re listening to someone speak. In Pentland’s study, the more short interjections a man made, the more attractive he was to the woman who was talking.

Our happiest moments are made better when 1) we share them with others and 2) they respond supportively. A response should be both active and constructive.

Guess what the top ranked telemarketers all had in common?

Better telemarketers consistently “spoke at an appropriate rate; emphasized important points with changes in pitch and volume;acknowledged or paraphrased what the customer said; used short, affirmative words and sounds to indicate that he/she listened to the customer; and used language the customer could understand.”

Active listening is the first thing FBI hostage negotiators use to de-escalate incidents and save lives.

BCSM consists of five stages: active listening, empathy, rapport, influence, and behavioral change. Progression through these stages occurs sequentially and cumulatively. Specifically, the negotiator proceeds in sequence from Stage 1 (active listening) to Stage 5 (behavioral change). However, in order to establish rapport (Stage 3) with the subject, active listening skills (Stage 1) and empathy (Stage 2) must first be demonstrated (and maintained throughout) by the negotiator. As this process continues, influence (Stage 4) and behavioral change (Stage 5) follow. The latter stage refers to the successful resolution of the crisis that can only occur when, and only when, the previous stages have been carried out successfully.

Gary Noesner, former chief negotiator with the FBI’s Critical Incident Response Group and author of Stalling for Time: My Life as an FBI Hostage Negotiator has discussed the use of active listening techniques:

1) Minimal Encouragements

During negotiations with a subject, negotiators must demonstrate that they are listening attentively and are focused on the subject’s words. Negotiators can convey these qualities either through body language or brief verbal replies that relate interest and concern. The responses need not be lengthy. By giving occasional, brief, and well-timed vocal replies, negotiators demonstrate that they are following what the subject says. Even relatively simple phrases, such as “yes,” “O.K.,” or “I see,” effectively convey that a negotiator is paying attention to the subject. These responses will encourage the subject to continue talking and gradually relinquish more control of the situation to the negotiator.

2) Paraphrasing

Paraphrasing consists of negotiators’ repeating in their own words the meaning of subjects’ messages back to them. This shows that negotiators are not only listening but also understanding what the subject is conveying…

Short Takeaway

Summing up: what do you need to do to be a great listener? What steps should you follow in your next conversation?

  1. Listen to what they say. Don’t interrupt, disagree or “evaluate.”
  2. Nod your head, and make brief acknowledging comments like “yes” and “uh-huh.”
  3. Without being awkward, repeat back the gist of what they just said, from their frame of reference.
  4. Inquire. Ask questions that show you’ve been paying attention and that move the discussion forward.

They will feel like you really understand them and you probably will — because while they were speaking you weren’t trying to figure out why they’re wrong or misguided. You were trying to understand their perspective and communicated that to them with your behavior.

To get my exclusive full interview with former head of FBI hostage negotiation Chris Voss (where he explains the two words that tell you a negotiation is going very badly) join my free weekly newsletter. Click here.

This piece originally appeared on Barking Up the Wrong Tree.

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